Frequently Asked Questions
Who will be working on my small business social media accounts?
A well-trained, dedicated Content Specialist will be the one finding and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do.
All of our Content Specialists are locally based in the United States (we never outsource to other countries for any of our social media marketing services).
How will you know what to post for my company?
Once we receive your order, your dedicated Content Specialist will begin researching your industry, competitors, and target audience. By the time the first post hits Facebook and Twitter, your Content Specialist will know just what your audience is looking for. And that’s the key to effectively using Social Media!
Can I still post on my own profiles?
Of course! They belong to you, and you can be involved as much or as little as you’d like.
What if I have specific products, promotions, or specials I want you to promote?
Just send us an email with what you’d like us to share for you, and we’ll pass it along to your Content Specialist. Our friendly Support Team is happy to make sure your requests are handled just right. You can email specific instructions to firstname.lastname@example.org anytime, and we’ll do whatever we can to get them implemented right away.
Do I have to sign a contract?
We believe in earning your business month after month, so there’s no contract involved. You can cancel anytime you’d like. But we are confident you’ll love our service and want to stick around for a long, long time!
Wait… I still have questions!
We can help! Please visit our Help Centre for more information about our company, services, pricing, and much more.